Back Stage Terms of Service Agreement

These Terms of Service (“Agreement”) govern your use of the software, tools, and services provided by Backstage, a division of Steele Piper LLC (“Backstage,” “we,” “us,” or “our”). By accessing or using our platform, you agree to be bound by this Agreement. If you do not agree, you must not use Backstage.

This Agreement is governed by the laws of the State of Oregon and is intended to protect both your rights as a consumer and our rights as a service provider.

1. License Grant & Scope

We grant you a non-exclusive, non-transferable, revocable license to use our software and services under this Agreement, limited to the period of your paid subscription or purchase.

This license is personal to you and may not be assigned, transferred, or shared without our prior written consent.

This license only covers the specific products, services, or subscription plan you have purchased. Additional features may require separate fees or upgrades.

2. Subscription & Payments

Recurring Billing

Subscription payments are billed automatically each month through Stripe, based on the subscription tier you select.

By subscribing, you authorize Backstage to charge your chosen payment method on a recurring basis until you cancel in accordance with these Terms.

Failed Payments & Suspension

If your payment method fails three (3) consecutive times, your account will be suspended and access to the platform restricted.

Access will only be restored once all outstanding balances and fees are paid in full.

Any one-time or setup fees must be paid prior to the start of services.

Lapsed Subscriptions & Reactivation

If your subscription lapses for any reason (including failed payments or cancellation), reactivation will be subject to the current subscription tiers, pricing, and feature sets available at the time of reactivation.

Reactivated accounts will not retain any features, pricing, or promotions from prior subscription periods.

Plan Changes & Feature Availability

Backstage may update, modify, or discontinue features at any time.

Features available under a given plan are defined by the current published plan details at the time of subscription or reactivation.

Customers with uninterrupted active subscriptions will retain their original subscription price until cancellation, lapse, or plan change. Pricing may be grandfathered, but feature availability is not.

Price Changes

Backstage reserves the right to adjust subscription pricing with reasonable notice.

If you maintain an uninterrupted active subscription, your current price will remain in effect until cancellation, lapse, or plan change. At that point, reactivation will occur at the updated price.

Authorized Payment Methods

- All subscription payments must be made using a valid credit card, debit card, or bank account belonging to the account owner or the account owner’s business entity.

- Use of third-party payment methods (including cards or bank accounts not tied to the account owner or their business) is strictly prohibited unless expressly authorized by Backstage in writing.

- Any account found using unauthorized payment methods is considered in breach of this Agreement and may be suspended or terminated immediately without refund.

- Backstage reserves the right to request verification of account ownership and payment authorization at any time. Failure to provide satisfactory proof may result in suspension or termination.

Cancellations

You may cancel your subscription at any time through your account portal, or by emailing [email protected].

Cancellations take effect at the end of the current billing cycle.

No refunds, prorated credits, or reimbursements will be provided for partial billing periods or unused services.

Termination for Non-Payment

Failure to make timely payments may result in immediate suspension or permanent termination of your license.

Terminated accounts will not receive refunds, credits, or reinstated features.

3. Custom Builds & Intellectual Property

Any custom builds, funnels, templates, or features created by Backstage remain the property of Backstage and may be reused, resold, or distributed at our discretion.

Customers may request an exclusive-use license, which may be granted at additional cost and only with a separate written agreement.

Unless such a license is purchased, all rights remain with Backstage regardless of any fees paid for custom work.

4. User Conduct & Compliance

You agree not to use the platform for any illegal, unethical, or harmful purpose, including but not limited to:

Transmitting unlawful, defamatory, harassing, obscene, or abusive content

Attempting unauthorized access to accounts, systems, or data

Engaging in fraudulent activity or deceptive marketing practices

Uploading malware, viruses, or scripts

Spamming, phishing, scraping data, or exploiting the platform or its users

Violations may result in immediate suspension or termination of your account and may be reported to authorities.

5. Account & Sub-Account Transfers

If you request that your data or account be transferred to another provider outside of Backstage, a Transfer Fee equivalent to one month of your most recent subscription price will apply.

6. Data Privacy & Handling

Backstage stores and processes user data in compliance with the Oregon Consumer Privacy Act (OCPA).

Our platform integrates with GoHighLevel (GHL) and is subject to GHL’s data policies as well as our internal privacy practices.

We do not sell or share user data with third parties.

We prohibit data resale, unauthorized harvesting, scraping, or any use that violates consumer privacy.

See our Privacy Policy for full details.

7. Third-Party Services

Backstage integrates with third-party platforms including (but not limited to):

Stripe (payments)

Meta (Facebook/Instagram ads)

Google (email, reviews, analytics)

GoHighLevel (CRM and automation)

By using these features, you agree to comply with each provider’s terms. Backstage is not responsible for outages, errors, or liabilities arising from third-party services.

8. SMS Communications

Backstage may send occasional SMS messages related to promotions, service updates, or account notifications.

You can unsubscribe at any time by replying “STOP.”

Message frequency varies; carrier rates may apply.

9. Intellectual Property

All Backstage software, content, trademarks, logos, and designs remain the property of Backstage or its licensors. No ownership rights are transferred to you under this Agreement.

10. Indemnification

You agree to indemnify and hold harmless Backstage and Steele Piper LLC from any claims, damages, or losses arising from your use of the platform, violation of this Agreement, or infringement of third-party rights.

11. Termination

We may terminate your license at any time if you breach this Agreement.

Upon termination, all rights granted to you end immediately.

No refunds or credits will be issued for terminated accounts.

Your obligations related to confidentiality, intellectual property, and indemnification survive termination.

12. Amendments

Backstage may update this Agreement at any time. Updates become effective upon posting to our website. Continued use of the platform after posting constitutes acceptance of the changes.

13. Dispute Resolution

All disputes will be resolved by binding arbitration in Lane County, Oregon, before a licensed Oregon attorney with at least five years’ experience.

Arbitration is the exclusive remedy, except that Backstage may seek to enforce an arbitration award in Oregon state court.

Disputes must be brought individually (no class actions, collective actions, or representative proceedings).

You waive your right to a jury trial to the fullest extent permitted by law.

14. Miscellaneous

Force Majeure: We are not liable for delays outside our control (e.g., natural disasters, pandemics, outages).

Disclaimer of Warranties: The platform is provided “as is.” We disclaim all implied warranties to the extent permitted by law.

Severability: If one clause is invalid, the rest remain enforceable.

Confidentiality: Users must protect proprietary information, including client lists, source code, and marketing assets.

Educational Content Disclaimer: Any training or educational content provided is for informational purposes only and does not constitute legal, financial, or tax advice.

15. Refund Policy

All sales of digital products and subscriptions are final.

No refunds, exchanges, or prorated credits will be issued unless required by law.

Oregon consumer protection rights remain intact and are not waived by this policy.

16. Entire Agreement & Contact

This Agreement constitutes the entire agreement between you and Backstage regarding your use of the platform and supersedes all prior agreements.

Company Contact:
Steele Piper LLC d/b/a Backstage
Email: [email protected]